by Anne Smith | May 3, 2015 | Construction Partnering, Consulting
How do you know what your customer/client really wants before you start work on their project? Just saying you always meet with the client at the start of the project sets a low bar. Often, they are clearer about what they don’t want than knowing what they do...
by Anne Smith | Mar 17, 2015 | Construction Partnering
Anyone like to get bad news? How about “surprise” bad news? You’ve probably been on the receiving end of it, so you know what you felt, panic, disappointment, anger, hurt, fear, stress? How did you react outwardly? Be honest, did you “Kill the...
by Anne Smith | Mar 5, 2015 | Meeting Facilitation
Have you encountered situations where you have observed or are dealing with two opposing positions that seem to be mutually exclusive and there seems to be no hope that they can be reconciled? Often it seems impossible to resolve because people get personally invested...
by Anne Smith | Jul 15, 2014 | Construction Partnering, Meeting Facilitation
So you want to get a group decision on an issue or action! Where do you start? How do you guide them through the decision-making process so you end up with an acceptable resolution that can be supported by all? Here is a short animated video featuring a group trying...
by Anne Smith | Jul 2, 2014 | Construction Partnering, Myers Briggs
Giving constructive feedback to someone may rank close to giving a presentation and death in terms of people’s fears! There are many reasons given for this: being paralyzed by the projected reaction or push back, not knowing how to address the issue, hoping the...
