In the workplace or on projects, how do you decide to trust someone? Most people determine their level of trust by watching and judging others’ behavior. It takes a lot more time to build trust than it does for a single behavior to destroy it. Trust also has to be reinforced by consistent behaviors in “4 Trust Factors”, which are often described by phrases we use everyday:

  1. Sincerity – “Actions speak louder than words” or “It ain’t whatcha say, it’s the way howcha say it”
  2. Competence – “Got his/her act together” or “Not the sharpest tool in the shed”
  3. Reliability – “He/she has got my back” or “Too many things slip through the cracks”
  4. Care – “No one cares how much you know until they know how much you care”

Here are examples of behaviors that increase trust building with others and reduce chances of eroding that trust:

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